Return Policy

• All returns for credit or refund require approval from Pyreken.

• All returns for credit or refund claims must be made within 5 business days of receipt of goods.

• Any product(s) for return must be unused, unopened and in original packaging. Pyreken will not accept a returned product(s) where the product(s) has been used, marked, taped, opened or otherwise tampered with by the customer.

• Product(s) sourced specifically for a customer are not returnable unless they are faulty, damaged, defective, or the supplier agrees to accept the return.

• Short term expiry dates returns will be considered on a case-by-case basis.

• Freight charges applied on the original invoice may not be credited.

• Pyreken reserves the right to charge freight or restocking fees on all returns.

To request a credit or refund:

Please email to or contact Pyreken on 0469 800 012

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